Customer Service Representative - State Farm Agent Team Member
Tampa - FL
Customer Service Representative - State Farm Agent Team Member
Full Time • Tampa - FL
Responsive recruiter
Experienced Customer Service Representative – Insurance
Salary: $55,000–$75,000 annually, based on experience
Position Overview
We are seeking an experienced, customer-focused Insurance Customer Service Representative to join our team. The ideal candidate will have a minimum of 5 years of insurance industry experience, strong relationship-building skills, and a proven ability to provide exceptional service while identifying opportunities to better protect customers.
Previous State Farm experience is a strong plus.
This position is ideal for an experienced insurance professional who is fully licensed, understands the importance of customer retention and account management, and can confidently assist customers with their insurance and financial services needs.
Responsibilities
- Build and maintain strong, long-term relationships with customers.
- Provide exceptional customer service and timely follow-up on customer requests.
- Conduct needs-based insurance reviews to identify coverage gaps and opportunities.
- Assist customers with policy questions, coverage changes, billing inquiries, claims-related questions, and other service needs.
- Review existing accounts and recommend appropriate insurance products and coverage based on customer needs.
- Support customer retention through proactive communication and account follow-up.
- Identify cross-selling opportunities and refer or market appropriate products and services.
- Maintain accurate customer records and documentation.
- Work closely with the agent and other team members to achieve agency service, retention, and production goals.
- Maintain compliance with insurance licensing requirements, agency procedures, and applicable regulations.
Required Qualifications
- Minimum of 5 years of insurance industry experience.
- Active Florida 2-20 General Lines License – required.
- Active Florida 2-15 Life, Health & Variable Annuity License – required.
- Strong knowledge of personal lines insurance products and coverage.
- Excellent written, verbal, and listening skills.
- Strong customer service and relationship-management skills.
- Detail-oriented with excellent organizational abilities.
- Proactive problem-solving skills and the ability to work independently.
- Comfortable learning and working with agency management systems and other computer applications.
- Ability to work effectively in a team environment.
- Professional, dependable, and customer-focused.
Preferred Qualifications
- Previous State Farm agency experience is highly preferred.
- Experience servicing and retaining an established book of business.
- Experience conducting insurance reviews and identifying cross-selling opportunities.
- Familiarity with State Farm systems, products, and agency processes is a plus.
Compensation & Benefits
- $55,000–$75,000 annual salary, based on experience
- 401(k)
- Health benefits
- Paid time off, including vacation and personal/sick days
- Growth potential and opportunities for advancement within the agency
- Supportive and professional team environment
Join Our Team
If you are an experienced insurance professional who takes pride in providing outstanding customer service, building lasting relationships, and helping customers protect what matters most, we would like to hear from you.
Please complete our application, and qualified candidates will be contacted regarding the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.
Compensation: $55,000.00 - $75,000.00 per year
We're Hiring!
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to make an impact, see immediate success, we could be the place for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- I am a proud graduate of University of South Florida .
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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