Customer Service Representative - State Farm Agent Team Member
Memphis - TN
Customer Service Representative - State Farm Agent Team Member
Full Time • Memphis - TN
Responsive recruiter
Replies within 24 hours
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2019 and is a strong team of eight built on a foundation of sales, service, and growth. Before becoming a State Farm agent, I had a strong background in sales, which continues to shape our results-driven approach.
I hold a Master’s degree in Business Management from Strayer University, have one son, and stay active as a Division I men’s basketball referee. I’m also a member of Kappa Alpha Psi Fraternity and value both leadership and community involvement. We stay deeply involved in the community through various charitable efforts and local initiatives.
For our team, we offer health benefits, reimbursement for licensing costs, paid vacation and sick time, bonus opportunities, and performance-based perks like additional PTO and incentive trips, including cruises. We also cover the first three months of life insurance.
Our office culture is high-energy, team-oriented, and growth-focused. We’re looking for someone who is outgoing, coachable, and eager to learn—someone who is adaptable, customer-focused, and motivated to grow both personally and professionally as part of a driven team.
ROLE DESCRIPTION:
Our agency opened in 2019 and is a strong team of eight built on a foundation of sales, service, and growth. Before becoming a State Farm agent, I had a strong background in sales, which continues to shape our results-driven approach.
I hold a Master’s degree in Business Management from Strayer University, have one son, and stay active as a Division I men’s basketball referee. I’m also a member of Kappa Alpha Psi Fraternity and value both leadership and community involvement. We stay deeply involved in the community through various charitable efforts and local initiatives.
For our team, we offer health benefits, reimbursement for licensing costs, paid vacation and sick time, bonus opportunities, and performance-based perks like additional PTO and incentive trips, including cruises. We also cover the first three months of life insurance.
Our office culture is high-energy, team-oriented, and growth-focused. We’re looking for someone who is outgoing, coachable, and eager to learn—someone who is adaptable, customer-focused, and motivated to grow both personally and professionally as part of a driven team.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Cedric Coleman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $50,000.00 - $55,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Cedric Coleman - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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