Customer Service Representative - State Farm Agent Team Member
Full Time • Park Forest
Responsive recruiter
Benefits:
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
ABOUT OUR AGENCY:
Our agency opened in 2022 and is a small, close-knit team of two who are focused on building strong relationships and making a real impact in the community. Before becoming an agent, I worked as a District Manager for Enterprise Rent-A-Car. That experience showed me how much of a difference I could make by helping people protect what matters most and build generational wealth, which ultimately led me to State Farm.
Community involvement is a big part of our mission. We participate in yearly outreach events with the local fire department, work with Chicago Public Schools to educate teens on safe driving, and partner with the South Suburban Housing Association to help first-time home buyers.
We offer dental and vision coverage, PTO and holidays, a 401(k), and a strong focus on work-life balance. Even as a smaller team, we believe in taking care of our people and creating a workplace where everyone feels valued.
Our office culture is tight-knit, relaxed, and upbeat. I want this to be a place where people genuinely enjoy coming to work. We’re looking for someone who is coachable, positive, and growth-minded—someone willing to put in the hard work, go the extra mile, and bring a true hunter mentality. If you’re looking for a supportive, optimistic environment where your effort can make a real difference, this could be a great place to grow.
ROLE DESCRIPTION:
Our agency opened in 2022 and is a small, close-knit team of two who are focused on building strong relationships and making a real impact in the community. Before becoming an agent, I worked as a District Manager for Enterprise Rent-A-Car. That experience showed me how much of a difference I could make by helping people protect what matters most and build generational wealth, which ultimately led me to State Farm.
Community involvement is a big part of our mission. We participate in yearly outreach events with the local fire department, work with Chicago Public Schools to educate teens on safe driving, and partner with the South Suburban Housing Association to help first-time home buyers.
We offer dental and vision coverage, PTO and holidays, a 401(k), and a strong focus on work-life balance. Even as a smaller team, we believe in taking care of our people and creating a workplace where everyone feels valued.
Our office culture is tight-knit, relaxed, and upbeat. I want this to be a place where people genuinely enjoy coming to work. We’re looking for someone who is coachable, positive, and growth-minded—someone willing to put in the hard work, go the extra mile, and bring a true hunter mentality. If you’re looking for a supportive, optimistic environment where your effort can make a real difference, this could be a great place to grow.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Danielle Dixon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Park Forest, IL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none