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Account Representative - State Farm Agent Team Member Columbus, GA

Account Representative - State Farm Agent Team Member

Full Time • Columbus, GA
Benefits:
  • Company parties
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
About the Role

Gavin Harris State Farm is seeking an Account Service Representative who’s passionate about helping people and thrives in a professional, fast-paced environment. In this role, you’ll manage customer relationships, handle service requests, and ensure every client interaction is efficient, accurate, and positive.

You’ll work directly with customers to process policy changes, handle billing and claims inquiries, and identify opportunities to connect them with the Agent for coverage reviews and financial services.

Key Responsibilities

  • Provide friendly, efficient support via phone, email, and in-person interactions.
  • Process endorsements, issue ID cards, handle reinstatements, and update mortgagee information.
  • Manage billing questions, process payments, and assist customers through claims procedures.
  • Maintain retention and lapse-prevention lists; perform proactive outreach to keep policies in force.
  • Schedule coverage review appointments with the Agent to ensure customers have comprehensive protection.
  • Document all communications accurately and follow established office procedures.
  • Follow State Farm compliance and service standards at all times.
  • Collaborate with team members and participate in daily huddles and monthly performance reviews.
 
Required Skills & Qualifications

  • Active Property & Casualty and Life & Health licenses in Georgia or Alabama (required).
  • 1–3+ years of experience in insurance or customer service preferred.
  • Strong written and verbal communication skills.
  • Organized, dependable, and detail-oriented with the ability to multitask.
  • Comfortable learning and using technology, including Microsoft Teams and Outlook.
 
Compensation & Benefits

  • Base Salary: Competitive and based on experience.
  • Incentives: Appointment-setting and retention bonuses; team performance bonuses.
  • Benefits: Paid time off, holidays, and professional development support for continued growth.

Why Work With Us

At Gavin Harris State Farm, we’re a local, relationship-driven agency that values integrity, teamwork, and excellence. You’ll join a close-knit team that takes pride in serving our community while providing exceptional service and guidance to our customers across Georgia and Alabama. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
Compensation: $40,000.00 - $50,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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