Customer Service Representative - State Farm Agent Team Member
Full Time • Mount Dora, FL
Responsive recruiter
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative – Service & In-Book Sales
The Varnadore Agency – State Farm Insurance
Deliver Outstanding Service. Identify Opportunities. Grow Your Career.
Are you a customer-focused professional who enjoys solving problems, building relationships, and creating positive experiences—but also gets excited about finding opportunities to grow business? The Varnadore Agency is seeking a Customer Service Representative who can balance excellent service with the ability to pivot into in-book sales that benefit both the client and the agency.
This is a fully licensed position (Property & Casualty and Life & Health). If you are not currently licensed, you must be willing to obtain your licenses—with full support and paid training provided.
Role Description
As a Customer Service Representative, you’ll be the voice of our agency—helping clients with policy updates, resolving inquiries, and ensuring every interaction builds trust. You’ll also have the opportunity to identify in-book sales opportunities that improve customer coverage, strengthen relationships, and support agency growth.
Key Responsibilities
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Deliver Excellent Service – Answer customer inquiries, handle policy changes, and provide prompt, professional assistance.
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Support Claims – Help clients navigate the claims process and follow up to ensure satisfaction.
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Identify In-Book Sales Opportunities – Recognize client needs and recommend additional coverage or upgrades to enhance protection.
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Stay Organized – Maintain accurate records of customer interactions and updates.
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Collaborate for Success – Work with the team to ensure smooth operations and top-tier client experiences.
Qualifications
- Excellent communication and interpersonal skills.
- A service-first attitude with the confidence to engage in sales conversations when appropriate.
- Strong attention to detail and ability to multitask.
- Previous customer service experience preferred; sales experience a plus.
- Licensed in Property & Casualty and Life & Health (or willingness to obtain with agency support).
Why Join The Varnadore Agency?
- Competitive base pay plus bonus opportunities for in-book sales and performance.
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Licensing support and paid training provided.
- Career growth potential within a thriving, supportive agency.
- A positive, team-oriented culture where service excellence is celebrated.
- The opportunity to make a real difference for clients while growing your own career.
If you’re a service-oriented professional who enjoys helping others and is ready to grow through in-book sales opportunities, apply today to join The Varnadore Agency.
Compensation: $50,000.00 - $70,000.00 per year
We're Hiring!
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
- Our office is located in Mount Dora, FL.
- I have been a State Farm agent since 2006.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none