Customer Service Representative - State Farm Agent Team Member
Part Time • BRATTLEBORO, VT
We are seeking a reliable and personable individual to join our team as a Part-Time Administrative Support/Customer Service Representative.
Job Summary:
The Administrative Support /Customer Service Representative will assist with daily office operations and provide outstanding customer service to our clients. This role requires strong organizational skills, attention to detail, and excellent communication abilities. The ideal candidate will be comfortable handling administrative tasks while engaging professionally with customers in person and over the phone.
The Administrative Support /Customer Service Representative will assist with daily office operations and provide outstanding customer service to our clients. This role requires strong organizational skills, attention to detail, and excellent communication abilities. The ideal candidate will be comfortable handling administrative tasks while engaging professionally with customers in person and over the phone.
Key Responsibilities:
- Answer incoming calls and direct calls to office staff, as appropriate
- Schedule appointments and manage calendar for office
- Handle billing inquiries and assist with payment processing
- Contact customers via phone, text or email to remind them of overdue payments in a courteous and professional manner.
- Provide customers with billing updates, payment options, and account information.
- Support insurance agents with administrative tasks as needed
- Ensure compliance with company policies and insurance regulations
- Provide friendly and professional experience to all customers, both in-person and over the phone
Qualifications:
- Previous experience in customer service or administrative support, preferably in insurance or a related field
- Strong communication skills, both verbal and written
- Ability to learn new software quickly
- Detail-oriented with excellent organizational and multitasking abilities
- Ability to work independently and as part of a team
- High school diploma or equivalent; additional education or certifications in insurance or administration is a plus
- Reliable, punctual, and professional demeanor
Working Hours:
- Part-time, approximately 20 hours per week
- Flexible scheduling may be available
Compensation: $17.00 - $18.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in BRATTLEBORO, VT and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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