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Customer Service Representative - State Farm Agent Team Member Charlotte, NC

Customer Service Representative - State Farm Agent Team Member

Full Time • Charlotte, NC
Responsive recruiter
Replies within 24 hours
Benefits:
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCY:
I’ve been in business for 15 years and currently lead a team of five, including myself. Our office is known for its positive, high-energy environment and a strong focus on delivering excellent results — something reflected in the fact that several team members have been with me since day one. We offer a comprehensive compensation package that goes beyond the industry standard, including salary, commission, monthly and annual bonuses, and vacation time.

I’m a proud graduate of Arizona State University with a degree in finance, and I’m actively involved in my local community, from coaching youth sports for over a decade to volunteering with my church, St. Matthew. Our agency works with a high-end clientele, and our consistent performance ranks us in the top 4 out of 48 agents in our territory, as well as in the top 15 out of 125 in the greater Charlotte area.

We’re based in a modern, professional office with stunning views of Ballantyne, which reflects the professional yet welcoming atmosphere we’ve built. If you’re looking to join a top-producing team where hard work is rewarded, growth is encouraged, and success is the standard, this could be the perfect place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jeff Genant - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Connect with local realtors, mortgage officers, apartment complexes, etc.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Willing to conduct 40+ outbound calls per day.
Compensación: $35,000.00 - $45,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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