Customer Service Representative - State Farm Agent Team Member
Part Time • Chino hills, CA
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Flexible schedule
- Free food & snacks
- Free uniforms
- Signing bonus
- Training & development
About Us:
We are a trusted State Farm agency committed to providing exceptional insurance services and support to our diverse community. We value integrity, professionalism, and personalized customer care.
We are a trusted State Farm agency committed to providing exceptional insurance services and support to our diverse community. We value integrity, professionalism, and personalized customer care.
Position Overview:
We are seeking a friendly and detail-oriented Customer Service Representative who is fluent in both Mandarin and English to join our team on a part-time basis. The ideal candidate will assist Mandarin-speaking clients with inquiries, policy information, and claims support, ensuring a positive customer experience aligned with State Farm’s standards.
Key Responsibilities:
We are seeking a friendly and detail-oriented Customer Service Representative who is fluent in both Mandarin and English to join our team on a part-time basis. The ideal candidate will assist Mandarin-speaking clients with inquiries, policy information, and claims support, ensuring a positive customer experience aligned with State Farm’s standards.
Key Responsibilities:
- Provide excellent customer service to Mandarin-speaking clients via phone, email, and in-person interactions.
- Assist customers with policy questions, billing inquiries, claims processing, and appointment scheduling.
- Accurately document customer interactions and update client information in the agency management system.
- Collaborate with agents and other team members to resolve customer issues promptly.
- Promote State Farm products and services when appropriate.
- Maintain knowledge of insurance products, agency procedures, and compliance requirements.
Qualifications:
- Fluency in Mandarin and English (verbal and written) is required.
- Previous customer service experience preferred, ideally in insurance or financial services.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient with computers and basic software applications.
- Positive attitude and commitment to providing outstanding customer service.
What We Offer:
- Flexible part-time schedule.
- Training and support in a professional environment.
- Opportunity to work with a supportive team.
How to Apply:
Please submit your resume and a brief cover letter to [contact email/address] with the subject line “Part-Time Mandarin Customer Service Representative.”
Please submit your resume and a brief cover letter to [contact email/address] with the subject line “Part-Time Mandarin Customer Service Representative.”
Compensation: $20.00 - $25.00 per hour
We're Hiring!
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Diamond Bar.
- Additional languages spoken: Spanish, Cantonese, and Mandarin
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)
Or apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none