Customer Service Representative - State Farm Agent Team Member
Ames - IA
Customer Service Representative - State Farm Agent Team Member
Full Time • Ames - IA
Replies within 24 hours
Benefits:
- Competitive salary
- Paid time off
- Profit sharing
- Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mark Doyle - State Farm Agent, you will be responsible for providing exceptional service to our customers, building strong relationships, handling day-to-day policy service needs and helping customers understand their coverage. The ideal candidate enjoys working one on one with people, communicates clearly, takes ownership of customer issues, and is comfortable working in a fast-paced, team-oriented office. Insurance experienced is preferred but not required for the right candidate.
RESPONSIBILITIES:
- Provide friendly, professional and personalized service to our customers
- Answer customer questions regarding auto, home, renters, life and other insurance policies
- Process policy changes, payments, certificates, vehicle changes, address changes and other service requests
- Review customer accounts and identify opportunities to improve coverage or address insurance needs
- Explain insurance products and coverage in a clear and easy-to-understand manner
- Assist customers with claims by providing information and directing them to the appropriate claim's resources
- Follow up with customers to ensure their questions and service needs have been resolved
WHAT WE'RE LOOKING FOR:
- Excellent communication and interpersonal skills
- Strong customer service mindset and genuine desire to help people
- Professional, positive, and dependable attitude
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize in a busy office environment
- Comfortable using computers, email, and agency software
- Ability to work independently while also being a strong team member
- Insurance experience or active insurance license is a plus, but we are willing to train the right candidate
REQUIREMENTS:
- Prior to employment, must successfully complete State of Iowa licensing requirements for property & casualty as well as life & health.
Compensation: $40,000.00 - $60,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Mark Doyle - State Farm Agent!
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Somerset in north Ames. .
- Our office is open 8 to 5:30 M-TH, F 8:00 to 4:00 (evenings and Saturdays by appointment).
- I have been a State Farm agent since 1995.
- We currently have 5 team members at our agency.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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