Office Representative - State Farm Agent Team Member
Full Time • Poughkeepsie, NY
Responsive recruiter
Replies within 24 hours
Benefits:
- Training & development
- Opportunity for advancement
- Paid time off
Position Overview:
The Customer Service Representative will be responsible for handling billing inquiries, processing payments, addressing account-related questions, and managing follow-up communications with customers. This role requires excellent communication skills, attention to detail, and the ability to multitask efficiently.
Responsibilities:
- Process and manage customer billing and payments accurately and timely.
- Respond to customer inquiries regarding their accounts, billing statements, and payment status.
- Assist customers with questions related to their accounts and resolve any discrepancies.
- Scan and maintain documents related to customer accounts and billing.
- Follow up with customers to ensure their needs are met and to provide additional support as required.
- Collaborate with other departments to resolve complex customer issues.
- Maintain accurate records of customer interactions and transactions.
As an Agent Team Member, you will receive...
- Hourly
- Growth potential/Opportunity for advancement within my agency
- License reimbursement
- Paid time off and holidays
Requirements:
- Previous experience in a customer service or billing role preferred.
- Strong communication and interpersonal skills.
- Proficient with computer systems and data entry.
- Detail-oriented with excellent organizational skills.
- Ability to handle multiple tasks and prioritize effectively.
- Professional and courteous demeanor.
- Proactive in problem solving
- Able to learn computer functions
- Self-motivated with a results-oriented mindset.
- Ability to work independently and as part of a team.
If you are motivated to succeed and can envision yourself thriving in this role, we would love to hear from you! At our agency, we take pride in fostering a supportive and collaborative working environment where everyone can grow and succeed together. Please complete our application, and we’ll be in touch soon to discuss the next steps in the interview process. We look forward to the possibility of welcoming you to our team!
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $19.00 per hour
Are You Driven & Ambitious?
We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Diane Disomma - State Farm Agent may be the right fit for you! If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Diane Disomma - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Poughkeepsie.
- I have been a State Farm agent since 2013.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- We currently have 3 team members at our agency.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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