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Customer Relations Representative - State Farm Agent Team Member Rio Rancho, NM

Customer Relations Representative - State Farm Agent Team Member

Full Time • Rio Rancho, NM
Responsive recruiter
Replies within 24 hours
Benefits:
  • Simple IRA
  • Licensing paid by agency
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Grow With Us in Rio Rancho 

If you’re someone who finds purpose in helping others, takes pride in a hard day's work, and enjoys being part of a team that genuinely cares—this might be the opportunity you’ve been looking for. 

Our agency has been proudly serving the Rio Rancho community since 2012. We’re currently a team of five, and as we grow, we’re looking for motivated individuals who bring integrity, energy, and a positive attitude to the table. 

But beyond the job itself, here’s what makes this a special place to work: 

We’re a group of people who treat each other like family. We show up for one another, lend a hand without hesitation, and make it a point to check in—not just on the job, but in life too. When asked how I’ve built such a kind and respectful team, I always say: “My goal is to start with nice people.” 

We’re looking for someone who’s dependable, kind, and not afraid to roll up their sleeves—but also someone who can share a laugh, celebrate wins (big and small), and bring good energy into the room. 

If you want to grow your career in a place where you’re valued as a person—not just an employee—we’d love to meet you. 


ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jason Chandler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
Compensation: $35,000.00 - $42,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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