Customer Service Representative - State Farm Agent Team Member
Full Time • Albuquerque, NM
Responsive recruiter
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
CULTURE DEFINTION:
- We're a dynamic, growth-focused company.
- We're building a team of individuals who are driven to make a real impact.
- We seek results-oriented team members who champion continuous improvement, prioritize building strong customer relationships, and understand the importance of people. Individuals who share these values will thrive in our fast-paced environment."
CORE VALUES:
- Customer 1st: We put customer needs before self interest and maintain a high level of responsiveness.
- Integrity: We practice the highest ethical conduct in all our actions. We do the right thing for the customer, office, company and yourself.
- Ambition/Growth: We never give up when there is a challenge because we constantly strive for self-improvement in terms of results, relationship building skills, and knowledge to best serve our customers.
- Attention to Detail: We are thorough and careful to not overlook important information and consider all relevant aspects to our tasks. We are diligent in anticipating potential issues and proactively take steps to avoid them
- Reliable: We consistently show-up everyday to fulfill our responsibilities and believe in being dependable so that we may create trust in our work environment and with our customers.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service on the phone and in person. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, billing clarification and other assignments/duties as assigned.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
- Dedicated to customer service
- Openminded to learning our sales process and techniques
- Able to obtain Property and Casualty License
- Able to obtain a Life and Health License
- Able to achieve mutually agreed upon marketing and sales goals
BENEFITS:
- Hourly pay. Service Level 1 (no license, base pay), Service Level 2 (1 license, mid-pay), Service Level 3 (2 licenses, top pay plus commission & bonus)
- Paid time off (vacation and personal/sick days)
- Health benefits
- Retirement Plan
- Growth potential/Opportunity for advancement within my office
Compensation: $15.00 - $23.00 per hour
Do you strive to set yourself apart from all the others?
We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Crop Insurance, College Planning, Health Insurance, and Renters Insurance.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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