Customer Relations Representative - State Farm Agent Team Member
Full Time • Encino - CA
Responsive recruiter
Benefits:
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
We started our agency in 2018, and we’re proud to be a dynamic, close-knit team of 5 professionals - and still growing! In 2025, we expanded and moved to a bigger office to accommodate our exciting growth and create a collaborative workspace for everyone.
We believe in building strong relationships and having fun together. Whether it’s grabbing a bite after work or celebrating our wins, we prioritize team bonding. The entire staff can earn a free lunch every Friday. We have an annual Thanksgiving Dinner. Our annual Christmas party is always a highlight, featuring delicious food and team recognition.
We offer competitive compensation plans, including both individual and team-based annual bonuses. Growth is at the heart of what we do—our agency provides mentorships, team-based selling opportunities, and robust in-house marketing resources. Our lead generation systems are designed to help you succeed.
Throughout the year, we actively provide leadership and personal growth opportunities, putting willing team members in positions designed to promote their future success. Ready to grow with us? If you’re looking for a supportive team, opportunities for professional development, and a workplace that values fun and community, we’d love to hear from you!
ROLE DESCRIPTION:
We started our agency in 2018, and we’re proud to be a dynamic, close-knit team of 5 professionals - and still growing! In 2025, we expanded and moved to a bigger office to accommodate our exciting growth and create a collaborative workspace for everyone.
We believe in building strong relationships and having fun together. Whether it’s grabbing a bite after work or celebrating our wins, we prioritize team bonding. The entire staff can earn a free lunch every Friday. We have an annual Thanksgiving Dinner. Our annual Christmas party is always a highlight, featuring delicious food and team recognition.
We offer competitive compensation plans, including both individual and team-based annual bonuses. Growth is at the heart of what we do—our agency provides mentorships, team-based selling opportunities, and robust in-house marketing resources. Our lead generation systems are designed to help you succeed.
Throughout the year, we actively provide leadership and personal growth opportunities, putting willing team members in positions designed to promote their future success. Ready to grow with us? If you’re looking for a supportive team, opportunities for professional development, and a workplace that values fun and community, we’d love to hear from you!
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Shane Taylor - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain client records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Strong communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $20.00 - $25.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Encino, CA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none