Customer Service Representative - State Farm Agent Team Member
Full Time • Muskegon - MI
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2018 and proudly serves the West Michigan communities of Muskegon, Spring Lake, Fruitport, and Grand Haven. With more than 13 years of experience in the insurance industry, I’ve always had a passion for helping people protect what matters most. Insurance runs in my family, and that foundation helped shape the values of integrity, care, and strong relationships that guide our agency today.
Our agency opened in 2018 and proudly serves the West Michigan communities of Muskegon, Spring Lake, Fruitport, and Grand Haven. With more than 13 years of experience in the insurance industry, I’ve always had a passion for helping people protect what matters most. Insurance runs in my family, and that foundation helped shape the values of integrity, care, and strong relationships that guide our agency today.
I graduated from Cornerstone University in Grand Rapids, where I was an avid golfer. Family is incredibly important to me - I’m married and a proud father of four. Outside of the office, I enjoy spending time outdoors skiing, boating, and golfing.
Giving back to the community is a big part of who we are. I’ve coached the Boys High School Golf team at WMC High School for several years and volunteer with the Lakeshore Junior Lumberjacks youth hockey program. Our agency also supports local schools, first responders, hospitals, and community events throughout the Muskegon area.
We offer a supportive environment focused on growth and balance, including work-life balance, ongoing training and development, and a Simple IRA retirement plan.
Our office culture is team-oriented, positive, and community-focused. We’re looking for individuals who are motivated, coachable, and excited to grow their career while making a difference in the communities we serve. If you want to be part of a team that values development, relationships, and impact, this could be the right fit for you.
ROLE DESCRIPTION:
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Ben Vanbiesbrouck - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $55,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Ben Vanbiesbrouck - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in 6022 Harvey St Ste B Muskegon, MI 49444.
- Our office is open 9 am - 5 pm.
- I am a proud graduate of Cornerstone University.
- We currently have 4 team members at our agency.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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