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Customer Service Representative - State Farm Agent Team Member Keller - TX

Customer Service Representative - State Farm Agent Team Member

Full Time • Keller - TX
Responsive recruiter
Replies within 24 hours
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCY:
I’ve been a State Farm agent for 20 years, with an additional 13 years of prior experience in claims operations and management. We opened our second office in 2016 and have grown into a strong team of around 20 across both locations. Many of our team members have been with us for over a decade, which speaks to the supportive and stable environment we’ve built.

I was born in Texas and later spent time in Arizona and Nevada before returning to Texas, where I graduated from the University of North Texas. I’m a proud husband and parent of two adult children, and I enjoy traveling, off-roading with friends, and spending time with our two Corgis.

For our team, we offer commission opportunities for both sales and service roles, paid time off and holidays, and a strong focus on work-life balance.

Our office culture is family-oriented and supportive. We understand that this work can be challenging at times, so having a team that genuinely cares about one another makes all the difference. We’re looking for someone who values teamwork, brings a positive attitude, and wants to be part of an environment where people support each other and succeed together.

ROLE DESCRIPTION: 
As a Customer Service Representative - State Farm Agent Team Member with Chad Haynes - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
 
 RESPONSIBILITIES: 
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Bilingual Spanish preferred.
Compensation: $40,000.00 - $60,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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