Customer Service Representative - State Farm Agent Team Member
Farmington MN
Customer Service Representative - State Farm Agent Team Member
Full Time • Farmington MN
Responsive recruiter
TJ Larson - State Farm Agent is looking for a dependable, detail-oriented professional to join our team as a full-time Customer Service Representative.
This is first and foremost a customer service position. You'll work with our existing customers to answer questions, make policy changes, help with billing and claims questions, and make sure they receive the level of service they expect from our agency.
This is first and foremost a customer service position. You'll work with our existing customers to answer questions, make policy changes, help with billing and claims questions, and make sure they receive the level of service they expect from our agency.
As you learn the insurance business and grow in the role, you'll also have opportunities to conduct customer insurance reviews, identify gaps in coverage, and recommend additional products that may better protect our customers.
This is not a prospecting or cold-calling position. Sales opportunities come primarily from conversations with customers we already serve.
If you're someone who enjoys helping people, solving problems, staying organized, and taking ownership of your work, we'd like to meet you.
Compensation
- Starting base salary: $45,000+, with higher starting compensation available based on experience and qualifications
- Additional commission opportunities for identifying and helping meet the insurance needs of our existing customers
- Typical additional commission opportunity of approximately $3,000–$8,000 per year
- Additional bonus and incentive opportunities, which can include trips
Benefits & Perks
- Health insurance
- SIMPLE IRA with 3% employer match
- 13 paid holidays, including your birthday off
- Paid time off and sick leave
- Monday–Friday schedule — no weekends or late nights
- Property & Casualty and Life & Health insurance licensing paid for upfront by the agency
- Team-sponsored events, happy hours and other activities
- Opportunities for increased responsibility, leadership and management as you grow
- Long-term opportunity to pursue becoming a State Farm Agent for those interested in agency ownership
What You'll Do
Primary responsibilities
Primary responsibilities
- Service existing customers by phone, text, email and in person
- Answer policy, coverage, billing and eligibility questions
- Process policy changes, transfers and other requests
- Assist with claim-related questions
- Follow up and resolve outstanding customer needs
- Maintain accurate customer records
As you grow in the role
- Learn to conduct customer insurance reviews
- Identify coverage gaps and educate customers about options
- Recognize additional insurance needs through everyday customer conversations
What We're Looking For
You don't need to know everything about insurance on day one. We're looking for someone with the right attitude, communication skills and work ethic who is willing to learn.
Our ideal candidate is:
- Genuinely committed to providing excellent customer service
- Dependable and accountable — someone who follows through
- Organized and attentive to details
- Comfortable managing multiple customer needs and priorities throughout the day
- A strong communicator who enjoys talking with people
- Able to explain information clearly and make complicated topics easier to understand
- Comfortable identifying additional customer needs and making recommendations when appropriate
- Takes ownership of problems and follows through until they are resolved
- Positive and team-oriented
- Interested in learning, improving and taking on additional responsibility over time
Previous insurance or customer service experience is helpful, but not required.
You must be able to obtain a Minnesota Property & Casualty Insurance License and Life & Health Insurance License. The agency pays licensing costs upfront.
About Our Team
We're a small team where every person matters. We work hard, help each other and take pride in taking great care of our customers. We have high expectations, but we also believe work should be enjoyable.
Before becoming a State Farm Agent, TJ started his own State Farm career as an Agent Team Member. We believe in developing our people and creating opportunities for those who want to take on more responsibility over time.
Compensation: $45,000.00 per year
Ready to Launch Your Career?
We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.
- Our office is located in Farmington.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- We currently have 4 team members at our agency.
- We have 22 years of combined insurance experience in our office.
- Our agency has received awards including: Ambassador Travel, Legion of Honor, and Bronze Tablet
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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