Customer Service Representative - State Farm Agent Team Member
Stafford - VA
Customer Service Representative - State Farm Agent Team Member
Full Time • Stafford - VA
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- 401(k) matching
- Bonus based on performance
- Dental insurance
ROLE DESCRIPTION:
As a Customer Service Representative at Rachel Johnson Insurance Agency Inc, you are expected to provide quality customer service while also uncovering and reviewing proper asset protection. Attention to detail, customer service skills, and the desire to help people are all attributes we are looking for. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal multi-line growth opportunities for driven and sales-minded candidates. You must be extroverted, love talking and building rapport while also placing the needs of our customers first. After 3 months of employment a base salary assessment will be conducted to increase pay with additional earning opportunities.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Assist with insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Host insurance and financial reviews.
- Multi-Line and Pivoting to additional products offered by State Farm during needs-based conversations
QUALIFICATIONS:
- MUST HOLD A Property and Casualty and/or Life and Health license through the state of Virginia with the mindset additional licenses will be required and paid for by the agency.
- Communication and interpersonal skill.
- Detail-oriented and able to multitask.
- Extroverted and ambitious
- Hybrid of service and sales; focused on agency growth while keeping customer retention
- Must bring positive energy to the team
Compensation: $50,000.00 - $65,000.00 per year
We're Hiring!
We are a growing agency with big dreams and lots of potential.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none