Customer Retention Specialist - State Farm Agent Team Member
Chicago - IL
Customer Retention Specialist - State Farm Agent Team Member
Full Time • Chicago - IL
State Farm Insurance Agency in Chicago 60618 (North Center) seeks an Insurance Licensed Customer Retention Rep - State Farm Agent Team Member
You will be providing ongoing customer relationships and contribute to office customer growth. This position focuses on outreach, policy renewals, and relationship maintenance, marketing, confident inbound/outbound sales conversations.
Responsibilities
You will be providing ongoing customer relationships and contribute to office customer growth. This position focuses on outreach, policy renewals, and relationship maintenance, marketing, confident inbound/outbound sales conversations.
Responsibilities
- Communicate with existing customers regarding renewals, options, and provide general remarkable service.
- Review accounts and assist with recommendations to address gaps, updates or changes as needed.
- Consistently offer to cross sell additional products based on customers' needs and gaps.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records in database and documentation of interactions.
- Strong follow up on quotes and customer inquiries within same day bus day in order to close, or possess strong follow up
- Ability to set priorities & manage workflow to ensure efficient, timely & accurate processing of insurance service & sales transactions.
- Represent the agency at the occasional community events and support local brand growth
- Willing and able to build a center of influence, network of contacts, to create referrals and generate leads
Qualifications
- Property & Casualty and Life & Health Insurance Licensed (must possess or be able to obtain insurance licenses asap
- Current/recent insurance agency experience highly preferred
- Strong proactive problem-solving abilities.
- Effective communication skills (verbal and written) - Is Persuasive
- You’re a natural relationship-builder - Friendly and customer focused
- You’re compassionate under pressure
- Possess a can-do Positive Attitude, who's Receptive to coaching feedback
- Strong Work Ethics and Reliable
- You listen first, then guide - Calm, steady, and ready to help.
- Fast learner, who's Productive, Results Driven, with no excuses
Benefits:
- Base comp* (doe)
- Incentive bonus pay*
- Paid time off (personal/holidays)
- Profit sharing plan
- Training & development
- Opportunity for advancement
- Insurance licensing fees reimbursed after six mths, if unlicensed
- M-F 9-5 (no evening/weekends)
- *Total comp is uncapped, which is based on total production, licenses, experience, education, skillset
This position is with a local State Farm Agent's office, not State Farm Companies.
Compensación: $18.00 - $30.00 per hour
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, y Renters Insurance.
- Our office is located in Chicago, 60618 (North Center).
- Our office is open Mon-Fri - 9am-5pm.
- I have been a State Farm agent since 1989.
- Additional languages spoken: Spanish y Cantonese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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