Customer Service Representative - State Farm Agent Team Member
Mobile
Customer Service Representative - State Farm Agent Team Member
Full Time • Mobile
Responsive recruiter
Replies within 24 hours
Benefits:
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 1984 and has grown into a close-knit team of seven. Before becoming a State Farm agent, I worked as a chemist, bringing a detail-oriented and analytical approach to the way we serve our customers and operate our office.
I’m multilingual and speak German, French, Ethiopian, and English, which reflects the diverse and inclusive environment we’ve built within our agency. We stay involved in the community by participating in various local events and supporting initiatives that help bring people together.
For our team, we offer holidays off, a Simple IRA, reimbursement for licensing costs, and a strong focus on work-life balance. We also enjoy celebrating birthdays, hosting team bonding activities, and offering promotions and incentives when goals are achieved.
Our office culture is very family-oriented, supportive, and team-focused. We pride ourselves on maintaining a positive environment with no negativity. We’re looking for someone who is friendly, motivated, and enjoys working as part of a team—someone who brings maturity, a strong work ethic, and a collaborative mindset.
ROLE DESCRIPTION:
Our agency opened in 1984 and has grown into a close-knit team of seven. Before becoming a State Farm agent, I worked as a chemist, bringing a detail-oriented and analytical approach to the way we serve our customers and operate our office.
I’m multilingual and speak German, French, Ethiopian, and English, which reflects the diverse and inclusive environment we’ve built within our agency. We stay involved in the community by participating in various local events and supporting initiatives that help bring people together.
For our team, we offer holidays off, a Simple IRA, reimbursement for licensing costs, and a strong focus on work-life balance. We also enjoy celebrating birthdays, hosting team bonding activities, and offering promotions and incentives when goals are achieved.
Our office culture is very family-oriented, supportive, and team-focused. We pride ourselves on maintaining a positive environment with no negativity. We’re looking for someone who is friendly, motivated, and enjoys working as part of a team—someone who brings maturity, a strong work ethic, and a collaborative mindset.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Makeda Nichols - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual Spanish preferred.
Compensation: $42,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Mobile, AL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none