Customer Service Representative - State Farm Agent Team Member
Full Time • Miami - FL
Responsive recruiter
Benefits:
- Simple IRA
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2006 and has grown into a thriving team of 19 across multiple offices. Before becoming a State Farm agent, I worked with State Farm in communications and public affairs, which helped shape my leadership style and commitment to serving both our customers and our community.
I’m a graduate of Florida A&M University, where I earned my degree magna cum laude, and I’m proud that my family represents five generations at FAMU. I’m a Million Dollar Round Table qualifier and a proud member of Delta Sigma Theta Sorority, Inc. A fun fact about me: I once won The Price Is Right! I’m also honored to be the first and only African American woman to operate three State Farm offices.
Giving back to the community is a big part of who we are. I’m actively involved as a Platinum member of Delta Sigma Theta Sorority, Inc., a member of the Hallandale Chamber of Commerce, part of The Links, Inc. (Miami–Biscayne Bay Chapter), and serve on the Board of the Florida A&M Foundation.
For our team, we offer life insurance, PTO, health benefits, a Simple IRA retirement plan, and strong opportunities for professional and personal development. Team members also enjoy team-building events, participation in the Aspirant Program, and additional PTO and compensation opportunities when office goals are achieved.
Our office culture is close-knit and family-oriented, built on integrity, support, and a shared commitment to helping others. We’re looking for someone who is charismatic, team-oriented, and values-driven—someone who believes, as we do, that people don’t care how much you know until they know how much you care.
ROLE DESCRIPTION:
Our agency opened in 2006 and has grown into a thriving team of 19 across multiple offices. Before becoming a State Farm agent, I worked with State Farm in communications and public affairs, which helped shape my leadership style and commitment to serving both our customers and our community.
I’m a graduate of Florida A&M University, where I earned my degree magna cum laude, and I’m proud that my family represents five generations at FAMU. I’m a Million Dollar Round Table qualifier and a proud member of Delta Sigma Theta Sorority, Inc. A fun fact about me: I once won The Price Is Right! I’m also honored to be the first and only African American woman to operate three State Farm offices.
Giving back to the community is a big part of who we are. I’m actively involved as a Platinum member of Delta Sigma Theta Sorority, Inc., a member of the Hallandale Chamber of Commerce, part of The Links, Inc. (Miami–Biscayne Bay Chapter), and serve on the Board of the Florida A&M Foundation.
For our team, we offer life insurance, PTO, health benefits, a Simple IRA retirement plan, and strong opportunities for professional and personal development. Team members also enjoy team-building events, participation in the Aspirant Program, and additional PTO and compensation opportunities when office goals are achieved.
Our office culture is close-knit and family-oriented, built on integrity, support, and a shared commitment to helping others. We’re looking for someone who is charismatic, team-oriented, and values-driven—someone who believes, as we do, that people don’t care how much you know until they know how much you care.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Lakitsia Gaines - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $50,000.00 - $70,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Miami, FL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none