Customer Care Manager – Service Focused
Ginny Thompson State Farm
217 East Bandera Road, Suite 1
Boerne, TX 78006-2992
Full-Time | In-Office

Deliver Exceptional Service. Support Customers. Strengthen the Agency.

Ginny Thompson State Farm is seeking a highly service-oriented Customer Care Manager who thrives on helping customers, solving problems, and delivering a consistently outstanding service experience. This role is ideal for someone who enjoys building strong relationships, managing day-to-day service needs, and ensuring customers feel supported every step of the way.

While this role is primarily service-focused, the ideal candidate will also be comfortable identifying opportunities where customers may benefit from additional coverage and appropriately referring those opportunities to our sales team.

If you enjoy helping people, staying organized, and being the trusted point of contact for customers, this role offers an excellent opportunity to grow within a supportive State Farm agency.

Licensing Requirement (Job Contingent)

Role Overview

As a Customer Care Manager, you will help oversee daily service operations and ensure customers receive timely, accurate, and professional support. You will assist with policy updates, billing questions, claims support, and general customer service while maintaining strong relationships with policyholders.

This role also involves recognizing when customers may benefit from additional coverage and connecting those opportunities with the agency’s sales team.

Key Responsibilities

Provide exceptional service and support to existing customers

Manage customer inquiries related to policies, billing, renewals, and coverage questions

Assist customers with policy updates, changes, and documentation

Support customers through the claims process and follow up as needed

Maintain accurate documentation of all customer interactions

Identify potential coverage needs and refer opportunities to the sales team

Coordinate communication within the team to ensure efficient service workflows

Support retention efforts and maintain strong long-term customer relationships

Qualifications

Strong customer service and relationship-building skills

Excellent communication and organizational abilities

Detail-oriented with the ability to manage multiple priorities

Ability to remain calm and professional during complex service situations

Prior customer service, office management, or administrative experience preferred

Insurance or State Farm experience preferred but not required

Ability to complete the licensing requirements outlined above

What We Offer

Competitive base salary plus performance incentives

Full support through the insurance licensing process

Ongoing training and professional development

A supportive, service-focused team environment

Long-term career growth opportunities within the agency

Ready to Build a Career Helping Customers?

If you take pride in delivering exceptional service and enjoy building strong relationships while supporting a growing agency, we encourage you to apply today to join the Ginny Thompson State Farm team.