Customer Service Representative - State Farm Agent Team Member
Full Time • Tupelo - MS
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2013 after building my career in title and escrow as well as the mortgage industry, experiences that shaped a strong foundation in problem-solving, organization, and customer care. Our team includes three members, and this is truly a family-run operation — my husband even works alongside me in the agency. That family-first perspective carries into how we lead, support one another, and serve our customers every day.
For our team, we offer Flex Fridays (when team goals are met Monday through Thursday, Fridays are off!) along with a Simple IRA, full licensing reimbursement, and flexibility when needed for family commitments. Our office culture is positive, respectful, and deeply supportive, with a true “us against the world” mindset. We’re looking for solutions-oriented team players who stay calm under pressure, contribute to a strong culture, and want to be part of a workplace where people genuinely have each other’s backs.
ROLE DESCRIPTION:
I opened my agency in 2013 after building my career in title and escrow as well as the mortgage industry, experiences that shaped a strong foundation in problem-solving, organization, and customer care. Our team includes three members, and this is truly a family-run operation — my husband even works alongside me in the agency. That family-first perspective carries into how we lead, support one another, and serve our customers every day.
For our team, we offer Flex Fridays (when team goals are met Monday through Thursday, Fridays are off!) along with a Simple IRA, full licensing reimbursement, and flexibility when needed for family commitments. Our office culture is positive, respectful, and deeply supportive, with a true “us against the world” mindset. We’re looking for solutions-oriented team players who stay calm under pressure, contribute to a strong culture, and want to be part of a workplace where people genuinely have each other’s backs.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Austin Harrelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $45,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Tupelo, MS and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)
Or apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none