Customer Service Representative - State Farm Agent Team Member
Full Time • Social Circle - GA
Responsive recruiter
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service & Sales Representative with Tim Hutcheson Agency, you will support both our customers and our service team by handling routine service requests while contributing to agency growth through consultative sales. This role is designed to assist a senior service professional by managing lighter service tasks, allowing complex customer needs to receive focused attention. You will help maintain strong customer relationships, ensure efficient service delivery, and identify opportunities to recommend additional insurance solutions. This position blends service excellence with sales responsibility and offers growth opportunities for motivated, performance-driven individuals.
RESPONSIBILITIES
- Support the service team by handling routine customer service requests
- Respond to customer inquiries and provide accurate policy information
- Process policy changes, updates, and account maintenance
- Identify cross-sell and upsell opportunities
- Conduct consultative conversations to recommend appropriate products
- Assist customers through the claims process and follow up as needed
- Maintain accurate customer and policy documentation
- Collaborate with team members to ensure timely and consistent service
SALES EXPECTATIONS
- Engage in inbound and outbound sales conversations
- Generate new policies and additional coverage for existing customers
- Follow up on warm leads, referrals, and identified coverage gaps
- Meet established sales and activity expectations
- Participate in ongoing sales coaching and development
QUALIFICATIONS
- Strong communication and relationship-building skills
- Customer-focused with comfort in sales-oriented roles
- Detail-oriented with the ability to manage multiple priorities
- Customer service or sales experience preferred
- Insurance licensing (or willingness to obtain) required
COMPENSATION & BENEFITS
- Competitive base pay, based on experience
- Commission and performance-based bonus opportunities
- Licensing and training expense reimbursement after a defined tenure milestone
- Paid time off and holidays
- Retirement savings options
- Advancement opportunities for high-performing team members
Compensation: $13.00 - $16.00 per hour
Do you want to work with someone who will help you achieve YOUR goals?
Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Social Circle.
- Our office is open 8 - 5 pm, Closed 12-1 for lunch.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- We currently have 4 team members at our agency.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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