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Customer Service Representative - State Farm Agent Team Member Linda Antonietti Insurance Agency - State Farm

Customer Service Representative - State Farm Agent Team Member

Full Time • Linda Antonietti Insurance Agency - State Farm
Benefits:
  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Paid time off
ROLE DESCRIPTION:
As a team member with Linda Antonietti Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. As a Customer Service Representative at State Farm, you will be the primary point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries about their insurance policies, claims, billing, and general information, ensuring a positive and efficient customer experience.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
  • Respond promptly and professionally to customer inquiries via phone, email, or in-person.
  • Document customer interactions and transactions thoroughly and accurately in the system.
  • Resolve customer complaints and issues efficiently, escalating when necessary.
  • Maintain up-to-date knowledge of company products, services, and policies.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Ability to handle challenging situations with patience and professionalism.
  • Proficiency with computers and customer management systems.
  • Detail-oriented with excellent organizational skills.
  • Ability to work in a fast-paced environment and multitask effectively.
Benefits:

  • Competitive salary and performance bonuses.
  • Health Insurance via BCBS.
  • Matching Retirement savings plans.
  • 10 Days Paid time off first year and 6 holidays paid.
  • Opportunities for career growth and development.
How to Apply:
Interested candidates should submit their resume 
Compensation: $25.00 - $32.00 per hour




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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