Insurance Account Representative - State Farm Agent Team Member
Full Time • Ellicott City - MD
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Insurance Account Representative – Service & In-Book Sales
Mike Sawyer State Farm Agency
Deliver exceptional service. Strengthen relationships. Advance your career.
Are you a people-first professional who enjoys helping customers while identifying opportunities to better protect what matters most to them? Mike Sawyer State Farm is seeking an Insurance Account Representative who excels in client care, manages daily service needs with confidence, and proactively engages in in-book sales and retention efforts.
This role requires Property & Casualty and Life & Health licenses. If you’re not yet licensed, our agency offers full support and paid training to help you get started.
Role Overview
As an Insurance Account Representative, you’ll support existing customers with policy updates, billing questions, renewals, and coverage guidance. You’ll also identify opportunities to enhance their protection by recommending products that fit their evolving needs. Your work ensures clients feel valued, supported, and confident in their insurance decisions—all while contributing to agency growth.
Key Responsibilities:
Deliver Outstanding Customer Service
• Respond to customer inquiries promptly, professionally, and accurately.
• Respond to customer inquiries promptly, professionally, and accurately.
Manage Policy Servicing
• Handle coverage changes, billing questions, documentation, and renewal support.
• Handle coverage changes, billing questions, documentation, and renewal support.
Conduct Policy Reviews
• Identify coverage gaps and recommend additional products or enhancements.
• Identify coverage gaps and recommend additional products or enhancements.
Ensure High Client Satisfaction
• Maintain detailed customer records and follow up on open items to ensure strong relationships.
• Maintain detailed customer records and follow up on open items to ensure strong relationships.
Collaborate with the Team
• Work closely with colleagues to deliver a consistent, positive customer experience.
• Work closely with colleagues to deliver a consistent, positive customer experience.
Qualifications
- Excellent communication, listening, and problem-solving skills
- Service-minded approach with the confidence to discuss coverage options and recommend solutions
- Organized, detail-oriented, and comfortable managing multiple priorities
- Prior experience in insurance, customer service, or account management preferred
- Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support
Why You’ll Love Working With Us
- Competitive base pay with bonus opportunities
- Paid training and full licensing support
- Clear pathways for professional development and long-term career growth
- Supportive, team-focused environment committed to client satisfaction
- A meaningful opportunity to help protect what matters most to customers
If you’re a customer-focused professional with a proactive approach to service and sales, apply today and take the next step in your career with Mike Sawyer State Farm.
Compensation: $50,000.00 - $70,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
- Our office is located in Ellicott City.
- I have been a State Farm agent since 1996.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none