Customer Relations Representative - State Farm Agent Team Member
Full Time • Ocoee - FL
Responsive recruiter
Replies within 24 hours
Benefits:
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 1978 and currently have a team of five full-time and three part-time team members. I started my career as a commercial lines agent right out of college, which laid the foundation for my long tenure in the insurance industry.
I’m a proud graduate of the University of Central Florida. My wife and I have been married for 51 years, and we have three children and eight grandchildren. Community involvement has always been important to me — I’ve been an active member of my church for 40 years and the Rotary Club for 35 years, and I co-host monthly Cars & Coffee events.
Our agency embraces a traditional, “old school” State Farm approach, prioritizing high customer service and quality standards. Many of our team members have been with us for over 20 years, which speaks to the strong culture and family-friendly environment we’ve built.
We’re looking for individuals with high character, integrity, and a strong work ethic. Experience is not required — what matters most is your willingness to uphold our standards and succeed in a trusted, relationship-driven environment.
ROLE DESCRIPTION:
I opened my agency in 1978 and currently have a team of five full-time and three part-time team members. I started my career as a commercial lines agent right out of college, which laid the foundation for my long tenure in the insurance industry.
I’m a proud graduate of the University of Central Florida. My wife and I have been married for 51 years, and we have three children and eight grandchildren. Community involvement has always been important to me — I’ve been an active member of my church for 40 years and the Rotary Club for 35 years, and I co-host monthly Cars & Coffee events.
Our agency embraces a traditional, “old school” State Farm approach, prioritizing high customer service and quality standards. Many of our team members have been with us for over 20 years, which speaks to the strong culture and family-friendly environment we’ve built.
We’re looking for individuals with high character, integrity, and a strong work ethic. Experience is not required — what matters most is your willingness to uphold our standards and succeed in a trusted, relationship-driven environment.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Gary Merideth - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $65,000.00 - $80,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Ocoee, FL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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