Customer Relations Representative - State Farm Agent Team Member
Full Time • West Deptford, NJ
Responsive recruiter
Benefits:
- 401(k)
- Competitive salary
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
Customer Relations Representative – Service & Sales Growth Opportunity
The Johnson Agency – State Farm
Deliver Exceptional Service. Drive Sales. Build a Rewarding Career.
Are you a people-focused professional who also has a competitive, sales-driven mindset? The Johnson Agency is seeking a Customer Relations Representative who will provide outstanding service to our existing customers while also identifying opportunities to grow the agency through in-book sales and coverage enhancements.
This is a fully licensed role (Property & Casualty and Life & Health required). If you are not currently licensed, you must be willing to obtain your licenses—with full support provided.
About the Role
In this position, you’ll be responsible for servicing customer accounts and delivering an exceptional experience—while also contributing to agency growth through strategic conversations that identify additional insurance needs and product opportunities.
Key Responsibilities
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Provide Outstanding Service – Manage customer inquiries, resolve issues, and support policy needs with professionalism and care.
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Retain & Grow Accounts – Assist with renewals, policy reviews, and retention strategies while identifying opportunities for additional coverage.
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Drive In-Book Sales – Use your product knowledge to recommend insurance solutions that offer added protection and value to existing clients.
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Stay Organized – Maintain accurate account information and ensure follow-up is timely and thorough.
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Collaborate with the Team – Work closely with agents and staff to ensure client satisfaction and agency growth goals are met.
Qualifications
- Strong communication and relationship-building skills
- Sales-oriented mindset with willingness to engage in product conversations
- Customer service or client-facing experience preferred
- Ability to stay calm and solution-focused in fast-paced situations
- Licensed in Property & Casualty and Life & Health, or willing to become licensed with agency support
Why Join The Johnson Agency?
- Competitive compensation with bonus opportunities tied to performance
- Career growth potential within a high-performing agency
- Positive, team-focused environment
- Opportunity to serve your community while building a career that rewards initiative and results
If you enjoy helping people and are motivated by the opportunity to grow through sales, apply today to join The Johnson Agency and take your career to the next level!
Compensation: $50,000.00 - $70,000.00 per year
We're Hiring!
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Tim Johnson - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
- Our office is located in West Deptford, NJ.
- I have been a State Farm agent since 1996.
- I am a proud graduate of University of Delaware.
- We currently have 3 team members at our agency.
- We have 90 years of combined insurance experience in our office.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none