Customer Relations Representative - State Farm Agent Team Member
Full Time • Mount Dora, FL
Responsive recruiter
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Relations Representative – Service & In-Book Sales
Kim Varnadore State Farm Agency
Deliver Exceptional Service. Grow Your Career. Earn More Through In-Book Sales.
Are you a service-minded professional who loves helping people but also enjoys uncovering opportunities to provide additional value? Kim Varnadore State Farm is seeking a Customer Relations Representative who can deliver outstanding client service while also pivoting to identify and close in-book sales opportunities within our existing customer base.
This is a fully licensed position (Property & Casualty and Life & Health). If you are not currently licensed, you must be willing to obtain your licenses—with full support and guidance from our agency.
Role Description
As a Customer Relations Representative, you’ll be a trusted point of contact for our clients—handling questions, solving problems, and ensuring their needs are met with care. You’ll also have the opportunity to grow your impact (and income) by recognizing sales opportunities during client interactions and helping customers enhance their protection through additional products and services.
Key Responsibilities
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Deliver Outstanding Service – Handle inquiries, resolve customer issues, and ensure each client feels valued and supported.
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Drive Retention & Growth – Identify in-book sales opportunities and assist with coverage upgrades or additional policies.
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Stay Organized – Maintain accurate client records and ensure updates are processed promptly.
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Collaborate for Success – Work closely with team members to deliver a seamless customer experience and meet agency goals.
Qualifications
- Strong communication, active listening, and problem-solving skills.
- A service-first mindset with the confidence to pivot into sales conversations when opportunities arise.
- Previous customer service experience preferred; sales experience a plus.
- Ability to remain calm, professional, and efficient under pressure.
- Licensed in Property & Casualty and Life & Health (or willingness to obtain with agency support).
Why Join Kim Varnadore State Farm?
- Competitive base salary plus bonus opportunities for in-book sales.
- Full licensing support and paid training for qualified candidates.
- Career advancement opportunities in a growing, high-performing agency.
- A positive, team-focused environment where your contributions are recognized.
- The chance to help clients feel protected and supported while growing your own success.
If you’re a service-oriented professional with a go-getter attitude and a knack for spotting opportunities, apply today to join Kim Varnadore State Farm.
Compensation: $50,000.00 - $70,000.00 per year
We're Hiring!
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.
- Our office is located in Mount Dora, FL.
- I have been a State Farm agent since 2006.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none