Customer Service Representative - State Farm Agent Team Member
Full Time • Brecksville - OH
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I’m currently in my 14th year as an agent, and our office is a close-knit team of five who focus on building long-term relationships with our customers. Before joining State Farm, I spent 12 years as a Purchasing Manager for Sherwin-Williams, which helped shape my leadership style and commitment to professionalism and consistency.
I’m currently in my 14th year as an agent, and our office is a close-knit team of five who focus on building long-term relationships with our customers. Before joining State Farm, I spent 12 years as a Purchasing Manager for Sherwin-Williams, which helped shape my leadership style and commitment to professionalism and consistency.
I earned my bachelor’s degree from Tiffin University and am married with three kids and twin one-year-old granddaughters. Family is a big part of my life, and that same sense of care and support carries into the way I run the agency. I’m also passionate about giving back and proudly support organizations like the Kierra Foundation for Childhood Cancer and Junior Achievement.
We offer PTO, paid holidays, and a Simple IRA with a company match, along with a strong emphasis on work-life balance. We believe in taking care of our team so they can build a stable, rewarding career.
Our mission is simple—we’re looking for someone who wants a career, not just a job. We value commitment, professionalism, and a long-term mindset. If you’re looking for a place where you can grow, feel supported, and build a lasting career, this could be the right fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kyle Hunt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $35,000.00 - $45,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Brecksville, OH and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none