Customer Relations Representative - State Farm Agent Team Member
Full Time • Gadsden, AL
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
We are seeking a Book Growth & Retention Specialist to join our team. This role is pivotal in driving customer loyalty, growing existing accounts, and ensuring our clients receive exceptional service. The right candidate will combine strong organizational skills, problem-solving ability, and relationship-building expertise to enhance both customer satisfaction and retention.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Deliver top-tier customer service to policyholders.
- Identify opportunities to cross-sell and up-sell products to existing customers.
- Proactively monitor, track, and achieve retention and growth targets.
- Serve as a trusted advisor to clients, strengthening long-term relationships.
- Resolve customer inquiries and issues quickly and effectively.
- Maintain detailed records of client interactions and follow-up actions.
- Collaborate with the broader team to support agency growth goals.
QUALIFICATIONS:
- Prior experience in insurance, customer service, or sales preferred.
- Strong organizational skills and attention to detail.
- Proven ability to solve problems effectively and independently.
- Excellent communication and interpersonal skills.
- Goal-oriented, with a track record of meeting or exceeding targets.
- Proficiency with CRM systems or client management tools is a plus.
Compensation: $40,000.00 - $50,000.00 per year
Are You Driven & Ambitious?
We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in 1720 Rainbow Dr, Gadsden, AL 35901.
- Our office is open 8:30 AM - 5:00 PM.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- I am a second generation State Farm agent.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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