Customer Service Representative - State Farm Agent Team Member
Full Time • Miami, FL
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative – Jasmin Valiente State Farm Agency
📍 Miami, FL | Full-time
About Us
At Jasmin Valiente State Farm, we’re more than just an insurance agency — we’re a family-driven team dedicated to protecting what matters most for our clients. We combine personalized service with the strength of State Farm’s reputation to deliver insurance and financial solutions that fit each client’s unique needs.
Role Overview
We’re looking for a motivated and detail-oriented Customer Service Representative (CSR) to join our team. In this role, you’ll be the first point of contact for clients, providing support, answering questions, and ensuring a seamless customer experience. The right candidate will be friendly, organized, and eager to grow within the insurance and financial services industry.
Key Responsibilities
• Greet and assist clients via phone, email, and in person
• Handle billing questions, policy changes, and service requests
• Process payments and maintain accurate customer records
• Support licensed agents with policy reviews and follow-up tasks
• Deliver exceptional customer service that builds long-term relationships
• Identify opportunities to refer clients for additional coverages or financial services
Qualifications
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Problem-solving and organizational skills
• Computer proficiency (Microsoft Office, CRM systems)
• Prior customer service experience preferred
• Florida 4-40 Customer Representative License required (or ability to obtain within 30 days of hire)
What We Offer
• Competitive hourly pay + commission opportunities
• Licensing support and paid training
• PTO accrual and growth potential
• Collaborative, family-oriented team culture
• Career development opportunities in insurance and financial services
📍 Miami, FL | Full-time
About Us
At Jasmin Valiente State Farm, we’re more than just an insurance agency — we’re a family-driven team dedicated to protecting what matters most for our clients. We combine personalized service with the strength of State Farm’s reputation to deliver insurance and financial solutions that fit each client’s unique needs.
Role Overview
We’re looking for a motivated and detail-oriented Customer Service Representative (CSR) to join our team. In this role, you’ll be the first point of contact for clients, providing support, answering questions, and ensuring a seamless customer experience. The right candidate will be friendly, organized, and eager to grow within the insurance and financial services industry.
Key Responsibilities
• Greet and assist clients via phone, email, and in person
• Handle billing questions, policy changes, and service requests
• Process payments and maintain accurate customer records
• Support licensed agents with policy reviews and follow-up tasks
• Deliver exceptional customer service that builds long-term relationships
• Identify opportunities to refer clients for additional coverages or financial services
Qualifications
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Problem-solving and organizational skills
• Computer proficiency (Microsoft Office, CRM systems)
• Prior customer service experience preferred
• Florida 4-40 Customer Representative License required (or ability to obtain within 30 days of hire)
What We Offer
• Competitive hourly pay + commission opportunities
• Licensing support and paid training
• PTO accrual and growth potential
• Collaborative, family-oriented team culture
• Career development opportunities in insurance and financial services
Compensation: $36,500.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Miami, FL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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