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Customer Relations Representative - State Farm Agent Team Member Louisville, KY

Customer Relations Representative - State Farm Agent Team Member

Full Time • Louisville, KY
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
Overview:

Are you driven, detail-oriented, and ready to compete to win? Join our high-performing team at Derek Carlton State Farm, where we combine fun, learning, and leadership to serve our community with integrity and excellence.

This role is 75% sales-focused and 25% service, ideal for someone who thrives in a fast-paced, goal-oriented environment. You’ll be responsible for building strong customer relationships, educating policyholders, and contributing to our mission of being the premier provider of insurance and financial services in our community.

Key Responsibilities:

Sales (75%)
  • Driving new business through outbound engagement
  • Follow up on warm leads
  • Develop referral networks and request customer referrals
  • Conduct new onboarding meetings and policy reviews
  • Present and sell Property & Casualty and Life & Health insurance
  • Assist with state-to-state transfer clients
Service (25%)
  • Provide coverage changes, billing support, and account servicing
  • Maintain detailed records and task tracking
  • Ensure consistent follow-up and white-glove client retention
Licensing Requirements (Required Before Start):
  • Must be fully licensed in Property & Casualty and Life & Health prior to start date (Kentucky and Indiana required)
  • Licensing reimbursement is available for eligible candidates who:
    • Complete a full year of employment with satisfactory performance
    • Achieve agreed-upon sales milestones within the first year
    • Demonstrate alignment with our office core values and culture
Who We’re Looking For:
  • A self-starter with strong internal motivation
  • Competitive, yet team-oriented — someone who wants to win and help others win
  • Exceptionally detail-focused and organized
  • Excellent communicator with the ability to build rapport quickly
  • Highly goal-driven and eager to learn
  • Someone who embodies our four Core Values:
    • Do What’s Right First! 
    • Compete to Win! 
    • Continuously Learn! 
    • Have Fun!
Why Work at Derek Carlton State Farm?
  • A fun, encouraging atmosphere where team culture matters
  • Training, mentorship, and development with a path to leadership or agency ownership
  • The chance to make a meaningful impact in customers’ lives every day
  • Goal-oriented environment with team celebrations and performance recognition
  • Be part of a team that consistently strives for excellence and growth milestones
Compensation & Benefits:
  • Base Salary + Commission + Bonus
  • Licensing reimbursement (see requirements above)
  • Paid time off and holidays
  • Performance-based incentives and recognition
  • Opportunities for career advancement
 
Compensation: $47,000.00 - $70,500.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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