Customer Service Representative - State Farm Agent Team Member
Full Time • Los Angeles, CA
Benefits:
- Professional Development Assistance
- On-Job-Training
- Bonus based on performance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
Job Overview
We’re a top-tier State Farm agency located in the heart of Los Angeles, and we’re proud to serve our community with knowledge, heart, and hustle. Led by Debra Miller and managed by Michelle Appezzato, our team is known for providing unmatched service with a personal touch.
We’re a top-tier State Farm agency located in the heart of Los Angeles, and we’re proud to serve our community with knowledge, heart, and hustle. Led by Debra Miller and managed by Michelle Appezzato, our team is known for providing unmatched service with a personal touch.
We’re currently looking for a Customer Management Specialist—someone who is licensed in Property & Casualty insurance and thrives in a supportive, detail-focused, service-driven role.
Duties
- Proactively manage and support our existing book of business
- Contact clients regarding past-due payments, cancellations, and coverage updates
- Maintain accurate and up-to-date policy and customer records
- Resolve billing or coverage issues quickly and efficiently
- Communicate clearly and kindly with clients via phone, text, and email
- Collaborate with the team to improve retention and client experience
Qualifications
- Bilingual or multilingual proficiency, particularly in Spanish (Required)
- Active California Property & Casualty License (Required)
- At least 1 year of insurance or customer service experience preferred
- Strong attention to detail – you’ll be catching and fixing the little things
- Initiative and accountability – you’re not afraid to take ownership
- A comfort with stepping outside your comfort zone when necessary
- Team player with excellent communication and follow-through
- Sales experience is advantageous but not mandatory.
What We Offer:
- Competitive hourly or salaried pay (DOE) + performance incentives
- Paid time off & holidays
- Training & development support
- Positive, team-first culture
- Opportunities for growth within the agency
- Opportunity for a hybrid work schedule
To Apply:
Submit your resume and a brief note about why you’re a good fit. Qualified applicants will be contacted within 3–5 business days.
Compensation: $20.00 - $27.50 per hour
Do you want a career and not just a job?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. Come work with an energetic, fun team at Debra Miller - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Crop Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Universal City.
- I have been a State Farm agent since 2003.
- I am a second generation State Farm agent.
- We currently have 5 team members at our agency.
- We have 100+ years of combined insurance experience in our office.
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none