Customer Relations Representative - State Farm Agent Team Member
Full Time • Lincoln, NE
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
We’re seeking a motivated, customer-focused professional who thrives on building relationships, solving problems, and creating tailored insurance solutions for families in our community.
As an Operations & Customer Solutions Specialist, you’ll do more than respond to service requests — you’ll actively engage with customers to understand their needs and offer personalized guidance that helps protect what matters most. This role blends front-line service with a consultative approach to product education, offering an opportunity to make a meaningful impact while building a lasting career in the insurance industry.
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What You’ll Do
• Build strong, trust-based relationships with customers through proactive outreach and consistent support
• Identify customer needs and recommend insurance solutions with clarity, empathy, and care
• Handle policy changes, billing inquiries, claims assistance, and general account maintenance with accuracy and professionalism
• Use a needs-based, solution-driven approach to educate customers on their options
• Communicate our products in a relatable and easy-to-understand way
• Collaborate with team members to continuously improve service delivery and customer satisfaction
• Exceed customer expectations through thoughtful problem-solving and follow-through
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What We’re Looking For
• A people-first mindset with a strong desire to help others
• Excellent communication and active listening skills
• Confidence in discussing products in a way that builds trust and understanding
• Creative problem-solving and a drive to exceed customer expectations
• Ability to stay organized, follow through, and work collaboratively in a team environment
• Resilience, motivation, and a willingness to learn
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Preferred Qualifications
• Prior experience in customer service, office administration, or insurance (preferred but not required)
• Familiarity with digital tools, email, and basic office software
• Interest in long-term growth and future advancement within the agency
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What We Offer
This role offers a base salary of $40,000-50,000 plus commission. On-target earnings (OTE) typically range from $55,000 to $90,000 depending on performance.
• Bonus and commission structure tied to individual and agency performance
• Paid time off (vacation, personal, and sick days)
• 401(k) with employer match after 90 days
• Opportunities for career advancement and professional development
• Supportive team environment focused on growth, excellence, and community impact
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If you’re passionate about helping others, thrive in a relationship-driven environment, and are ready to grow your career while making a difference, we’d love to meet you!
Compensation: $40,000.00 - $50,000.00 per year
We're Hiring!
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Seth Engebritson - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in 6101 Havelock Ave suite 3 Lincoln Nebraska 68507.
- Our office is open 8:30am-5:00pm.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none