Customer Service Manager - State Farm Agent Team Member
Full Time • Midlothian, TX
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Why You’ll Love Working Here
- Performance-Based Bonuses – Your results are rewarded.
- Competitive Salary – We pay for top talent.
- Career Growth – Advancement opportunities in a rapidly growing agency.
- Paid Time Off – Recharge and come back ready to win.
- Ongoing Training & Development – We invest in you, not just your role.
About Us
We’re a high-performing, fast-growing State Farm agency that’s redefining what exceptional service looks like. Our team thrives on innovation, collaboration, and results. We deliver industry-leading insurance products with a personal touch, and we’re deeply committed to making a difference in our community.
The Role
We’re looking for a driven, solutions-focused Customer Service Manager who doesn’t just manage—but leads. You’ll be the engine behind our customer satisfaction and retention efforts, while also inspiring and guiding our team to perform at their best. If you’re the type who thrives under pressure, thinks on your feet, and loves solving problems before they become problems—this is your opportunity to shine.
What You’ll Do
We’re a high-performing, fast-growing State Farm agency that’s redefining what exceptional service looks like. Our team thrives on innovation, collaboration, and results. We deliver industry-leading insurance products with a personal touch, and we’re deeply committed to making a difference in our community.
The Role
We’re looking for a driven, solutions-focused Customer Service Manager who doesn’t just manage—but leads. You’ll be the engine behind our customer satisfaction and retention efforts, while also inspiring and guiding our team to perform at their best. If you’re the type who thrives under pressure, thinks on your feet, and loves solving problems before they become problems—this is your opportunity to shine.
What You’ll Do
- Lead, inspire, and coach a growing customer service team.
- Implement and refine customer service processes that boost efficiency and satisfaction.
- Handle escalated issues with confidence, turning challenges into opportunities.
- Spot customer needs and connect them to solutions—often before they ask.
- Pivot quickly when priorities shift, without losing momentum or focus.
- Partner with agency leadership on growth strategies for retention and acquisition.
- Keep accurate, confidential records in our agency management systems.
- Continuously look for ways to improve processes and customer experiences.
What It Takes to Succeed
- 5+ years in customer service, with at least 2 years in management.
- A track record of leading teams to exceed goals.
- Top-tier interpersonal skills—you connect with anyone, anywhere.
- Ability to thrive in a fast-paced environment.
- A natural problem-solver who takes ownership until the job is done.
- Competitive drive with a focus on winning as a team.
Compensation: $50,000.00 - $70,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Ryan Mason - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Ryan Mason - State Farm Agent!
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Midlothian, TX.
- I am a proud graduate of LeTourneau University.
- Our agency has received awards including: Chairman's Circle and Ambassador Travel
- Additional languages spoken: Spanish
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Join a fun and flexible workspace with a growing team