Customer Service Manager - State Farm Agent Team Member
Full Time • Ann Arbor, MI
Benefits:
- Company parties
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Manager
Demetrike Wells-O'Brien State Farm
Demetrike Wells-O'Brien State Farm
Role Description:
As a Customer Service Manager with Demetrike Wells-O'Brien State Farm, you will be at the forefront of delivering exceptional service to our valued clients. Your attention to detail, strong communication skills, and genuine desire to assist customers will help ensure their questions, concerns, and policy changes are handled efficiently and professionally. This role offers the opportunity to grow your career while making a positive impact in a busy, fast-paced environment.
As a Customer Service Manager with Demetrike Wells-O'Brien State Farm, you will be at the forefront of delivering exceptional service to our valued clients. Your attention to detail, strong communication skills, and genuine desire to assist customers will help ensure their questions, concerns, and policy changes are handled efficiently and professionally. This role offers the opportunity to grow your career while making a positive impact in a busy, fast-paced environment.
We are looking for a customer-focused and empathetic team member who thrives on problem-solving and building strong client relationships. There are potential growth opportunities for motivated individuals who demonstrate initiative and a sales mindset.
Responsibilities:
- Respond promptly and professionally to client inquiries regarding their policies, claims, and coverage options
- Assist clients with policy changes, endorsements, and billing questions
- Address and resolve customer concerns and issues with empathy and accuracy
- Collaborate with other agency team members to coordinate service and support for clients
- Maintain detailed and accurate client records in agency management systems
- Educate clients on their insurance options and help them understand their coverage
- Support agency sales efforts by identifying customer needs and making appropriate referrals
Qualifications:
- Minimum of 2 years of experience in the insurance industry, preferably in customer service or client support roles
- Strong communication and interpersonal skills
- Ability to multitask and manage priorities in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Proficiency with computer applications and agency management software
If you are passionate about providing outstanding customer service and eager to contribute to a dynamic team, we encourage you to apply!
*UP TO $26 (PLUS COMMISSION) PER HOUR FOR THE MOST EXPERIENCED CANDIDATES*
*UP TO $26 (PLUS COMMISSION) PER HOUR FOR THE MOST EXPERIENCED CANDIDATES*
Compensation: $45,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Ann Arbor, MI and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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