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Customer Service Representative - State Farm Agent Team Member Winthrop Harbor, IL

Customer Service Representative - State Farm Agent Team Member

Full Time • Winthrop Harbor, IL
Responsive recruiter
Replies within 24 hours
Benefits:
  • Insurance Education & Licensing Reimbursement
  • Sick Pay
  • Paid Holidays
  • Competitive salary
  • Paid time off
  • Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - Team Member for PJ Stich - State Farm Agent, you will generate the kind of exceptional client experience that reinforces our customers’ decisions to do business with our State Farm Agency. Your attention to detail, customer service skills, desire to help people, ability to multi-task and prioritize will make you an ideal fit. You will enhance your career while resolving customer inquiries and anticipating their needs in a team environment. 
 
If you are customer-focused, empathetic, understanding, display excellent speaking, listening and written communication skill, you just may be the Team Member we are looking for. We anticipate internal growth opportunities, especially for driven individuals, as we grow our agency.
 
RESPONSIBILITIES:
  • Respond to customer inquiries and provide policy information
  • Assist clients with policy changes and updates
  • Process insurance claims and follow up with clients
  • Maintain accurate records of customer interactions
  • Complete both initial and ongoing training, as required
  • Spearhead the customer onboarding effort, including enrolling our new customers in State Farm customer facing programs, soliciting reviews and referrals
  • Use your knowledge of insurance products to make recommendations to existing customers in need of additional policies/coverage and make the referral to the Agent/Account Representative
 
QUALIFICATIONS:
  • Excellent communication skills including listening, speaking and composition
  • Excellent Interpersonal skills
  • Ability to work in a team environment
  • Detail-oriented and able to multitask
  • Previous customer service experience preferred (but not required)
  • Enthusiastic about the role you’ll play in helping our customers manage the risks of everyday life, recover from the unexpected and realize their dreams
  • Ability to complete the required Insurance Licensing Education (Property & Casualty, Life & Health)
  • Sales experience (outside sales or inside sales representative, retail sales associate or telemarketing) preferred (but not required)
  • Experience in an administrative or customer service position in an insurance agency a plus (but not required)
This is an in-person position.
 
Compensation: $36,000 - $60,000+ per year
 
Ready to learn first-hand what it takes to be an entrepreneur?
We are looking to mentor the next generation of Entrepreneurs and State Farm Agents. If you aspire to have a career that can be both personally and financially rewarding, have a strong track record of professional success and have a desire to achieve at the highest level, please consider joining our team!
 
About Our Agency
Our Agency is located in the furthest NE corner of IL, positioned well to serve customers in both IL & WI. We strive to provide our customers with all of the information they need to make informed decisions and ALWAYS do the right thing. Our Agency has over 50 years of combined sales, training and insurance experience. 
 
If you want a career, not a job, then we encourage you to apply.
 
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Compensation: $36,000.00 - $64,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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