Customer Service Manager - State Farm Agent Team Member
Full Time • Farmington, MN
Responsive recruiter
Replies within 24 hours
Benefits:
- Paid Holidays
- Health Insurance Reimbursement
- Paid Licensing
- Simple IRA
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
Are you a detail-oriented professional who knows how to get things done efficiently and accurately? As the Customer Service Manager with Sierra Juhl's State Farm office, you’ll be an integral part in ensuring our agency runs smoothly and our customers receive the support they deserve. You’ll handle everything from answering insurance questions to processing policy changes — all with precision, efficiency, and a customer-first mindset. A crucial part of your role will be assessing clients’ current coverage, identifying any gaps, and recommending additional insurance solutions to ensure they have comprehensive protection.
Are you a detail-oriented professional who knows how to get things done efficiently and accurately? As the Customer Service Manager with Sierra Juhl's State Farm office, you’ll be an integral part in ensuring our agency runs smoothly and our customers receive the support they deserve. You’ll handle everything from answering insurance questions to processing policy changes — all with precision, efficiency, and a customer-first mindset. A crucial part of your role will be assessing clients’ current coverage, identifying any gaps, and recommending additional insurance solutions to ensure they have comprehensive protection.
While this role is primarily focused on customer service, we’d love someone who can also jump in and assist with sales efforts when needed. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent service, Sierra Juhl's State Farm office wants you on board. Join a motivated and supportive agency where your skills and dedication truly make a difference.
WHAT YOU’LL DO:
- Provide fast, accurate, and friendly customer service — including handling insurance inquiries, policy updates, claims, and billing questions.
- Build and maintain strong customer relationships through consistent, thoughtful follow-up.
- Use a needs-based approach to educate customers on insurance options that fit their needs.
- Assist with sales activities as needed to support agency growth.
- Keep office operations organized and efficient to support excellent customer experiences.
- Collaborate with colleagues to ensure smooth workflows and help the agency meet its goals.
- Maintain detailed records of customer interactions and transactions.
- Obtain Property and Casualty and Life and Health licenses (training and support provided).
WHO YOU ARE:
- Detail-obsessed, organized, and committed to following through to get results.
- Have either 3+ years of customer service experience or 1+ year of insurance industry experience.
- Sales experience preferred
- Excellent communicator — written, verbal, and a great listener.
- Proactive problem solver who stays calm under pressure.
- Comfortable working independently and managing your own workload.
- Tech-savvy with Windows applications and open to learning agency software.
- Motivated to earn required insurance licenses — we provide paid training.
WHY YOU’LL LOVE WORKING HERE:
- Competitive pay plus commission and bonus opportunities — your hard work pays off.
- Paid time off including holidays and personal/sick days.
- Health insurance reimbursement program to help cover medical costs.
- Paid training and licensing — we invest in your growth and success.
- A supportive, collaborative workplace culture where your contributions matter.
- Opportunities for career growth within the agency.
If you’re ready to take ownership of your role, deliver exceptional service, and be part of a team that values your expertise and dedication, apply now!
Compensation: $48,000.00 - $68,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Sierra Juhl - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- We have 30 years of combined insurance experience in our office.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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