Customer Service Representative - State Farm Agent Team Member
Full Time • Irving, TX
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
ROLE DESCRIPTION:
Be a part of a new and thriving team that grows together, personally and professionally. Enjoy a long-term rewarding career experience by helping to protect members of the community from everyday risks and make a lasting impact on their lives. This is a role that offers plenty of growth opportunities, stability, and career advancement.
Our office and this full-time Account Representative Customer Retention position is conveniently located in Irving - Las Colinas. As an Account Representative, you will be responsible for servicing customer accounts, answering inbound calls, updating policies, scheduling appointments, educating customers, cultivating relationships, identifying & uncovering additional needs. You will also collaborate with other office team members to role play, build new skills and develop abilities that will last a lifetim
RESPONSIBILITIES & QUALIFICATIONS:
- Must be located in Texas and eligible for employment.
- Warm, sincere & outgoing personality.
- Must obtain Texas Insurance Licenses prior to starting. One license is required to start, both are preferred. Exam materials & license fee is reimbursable. Bonuses available for passing exams.
- Property & Casualty License and
- Life & Health License
- Ability to prioritize service tasks while managing the flow of inbound service calls, texts & emails
- Responsive communicator with a sense of urgency.
- Goal-oriented and self-motivated.
- Ability to calmly serve policyholders who might be upset or confused and do so with a positive tone and attitude.
- Comfortable asking current customers and prospects about other needs such as life or health insurance, and investment needs.
- Undeterred by rejection or failure - a growth mindset.
- Ability to demonstrate sincerity and a genuine interest in helping others protect themselves from everyday risks.
- Basic knowledge of insurance and insurance products - a willingness to learn more about the industry & State Farm product offerings.
- Coachable - a desire to learn & follow proven methods.
- Ability to navigate a Customer Relationship Management software (e.g. Salesforce) and coordinate office tasks, activities and appointments via Microsoft Outlook.
COMPENSATION:
Competitive Base Salary + Opportunity for Sales Commissions & Team Bonuses
Competitive Base Salary + Opportunity for Sales Commissions & Team Bonuses
Compensation: $45,000.00 - $54,000.00 per year
Are You Driven & Ambitious?
We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Las Colinas.
- I am a second generation State Farm agent.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none