Customer Relations Representative - State Farm Agent Team Member
Full Time • Chicago, IL
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member you'll generate the kind of exceptional customer experiences that reinforce the growth of a established insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You'll help resolve customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members, cross sell insurance products and develop new customers.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- Address gaps and cover those gaps with additional products
- Develop new clients by way of referrals, reviews, etc
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- INSURANCE LICENSES (must possess or acquire asap)
- Recent or prior similar experience
- Bilingual speakers preferred
BENEFITS:
- Base comp* (doe)
- Uncapped bonus incentive based on performance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Opportunity for advancement
- *Overall comp for this position is determined by candidates’ experience, licenses, skills, education
Compensation: $38,000.00 - $65,000.00 per year
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Chicago, 60618 (North Center).
- Our office is open Mon-Fri - 9am-5pm.
- I have been a State Farm agent since 1989.
- Additional languages spoken: Spanish and Cantonese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none