Customer Service Manager - State Farm Agent Team Member
Full Time • Roswell, GA
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Barry Hancock - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Do you excel in customer service and office management? We are seeking a Customer Service Manager to oversee daily operations, support team members, and ensure exceptional client experiences
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage office operations and ensure smooth workflow
- Provide leadership, training, and mentorship to the team
- Oversee customer service interactions, ensuring high-quality support
- Ensure compliance with industry regulations and agency policies
- Collaborate with the agent on business strategies and goals
- Handle escalated customer complaints and issues.
QUALIFICATIONS:
- Prior management and customer service experience is preferred.
- Leadership and organizational skills.
- Communication and problem-solving abilities.
Compensation: $30,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Roswell, GA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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