Customer Relations Representative - State Farm Agent Team Member
Full Time • Riverside, CA
Benefits:
- 401(k)
- Bonus based on performance
- Opportunity for advancement
- Paid time off
Job description
Poonam Walia State Farm is seeking a qualified professional to join our winning team for the role of Customer Service Representative. You must be self-motivated, competitive, and an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.
If you are looking for a career opportunity with the potential to growth and income, this is the job for you.
Responsibilities:
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Prepare accurate insurance quotes and proposals based on clients' needs and preferences, effectively presenting the value and benefits of the offered insurance products.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Identify opportunities to cross-sell or up-sell additional insurance products to existing clients, maximizing their coverage and overall satisfaction.
Maintain a strong work ethic with a total commitment to success each and every day.
Meet or exceed monthly and quarterly sales targets, consistently contributing to the achievement of team and company revenue goals.
Requirements:
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting goals/quotas preferred
Excellent communication skills - written, verbal and listening
Team-player
Attention to detail
Life and Health license (must be able to obtain)
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting goals/quotas preferred
Excellent communication skills - written, verbal and listening
Team-player
Attention to detail
Takes pride in getting the work done accurate and on time
Positive attitude and hunger to learn
Self Motivated
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Bilingual - Spanish required
Type 55 wpm
Positive attitude and hunger to learn
Self Motivated
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Bilingual - Spanish required
Type 55 wpm
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Paid time off
Supplemental Pay:
- Bonus opportunities
- Commission pay
Experience:
- Customer Service: 2 years (Preferred)
Language:
- Spanish (Required)
License/Certification:
- Property & Casualty License (Preferred)
Work Location: In person
Compensation: $40,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Riverside, CA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Join a fun and flexible workspace with a growing team