Customer Relations Representative - State Farm Agent Team Member
Full Time • Chicago, IL
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jim Tom - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES/FUNCTIONS:
RESPONSIBILITIES/FUNCTIONS:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- Offer suggestive sales of products, programs and promotions based on needs.
- Ability to interact with customers, primarily via telephone, email, text and in person.
- Participate and assist with new customer product generation (i.e. cross sell, lead generation, referrals, reviews, etc.).
- Maintain customer satisfaction through timely follow-up using clear and professional verbal and written communication.
- Participate in proactive team efforts to achieve departmental and company goals.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Positive attitude
- Coachable
- Strong work ethics
- Maintain a professional demeanor, treat internal and external customers with courtesy and respect at all times
Education & Experience
Strong computer skills
Preferred min 2 yrs customer service/retention and/or sales experience
Prefer insurance agency experience of 1+ yrs
Minimum HS or GED
Insurance Licenses (possess or able to acquire asap)
Minimum HS or GED
Insurance Licenses (possess or able to acquire asap)
Benefits
Base comp (doe)
Uncapped production incentive bonus
Paid time off
Profit sharing plan
Professional office environment
Opportunity for advancement and growth
Reimbursement of insurance licensing fees after 3 mths, if unlicensed
Total compensation for this role is based on various factors, including but not limited to skill set, insurance licenses, education and level of experience in this position
Reimbursement of insurance licensing fees after 3 mths, if unlicensed
Total compensation for this role is based on various factors, including but not limited to skill set, insurance licenses, education and level of experience in this position
Compensation: $38,000.00 - $60,000.00 per year
Do you want a career and not just a job?
We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Chicago, 60618 (North Center).
- Our office is open Mon-Fri - 9am-5pm.
- I have been a State Farm agent since 1989.
- Additional languages spoken: Spanish and Cantonese
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none