Customer Service Manager - State Farm Agent Team Member
Full Time • Roseville , MI
Responsive recruiter
Benefits:
- 401K after 1 year
- Quarterly Bonuses Based on Performance
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
*Office is located in Clinton Township*
About our Agency
Before becoming a State Farm Agent, Tomica spent three years as an agency manager alongside a State Farm Agent. This experience provided her with a unique opportunity for personal growth while allowing her to help others and mentor her peers. Witnessing firsthand the positive financial impact State Farm has on customers and families, Tomica is now dedicated to empowering individuals and families to proactively protect themselves against the unexpected.
About our Agency
Before becoming a State Farm Agent, Tomica spent three years as an agency manager alongside a State Farm Agent. This experience provided her with a unique opportunity for personal growth while allowing her to help others and mentor her peers. Witnessing firsthand the positive financial impact State Farm has on customers and families, Tomica is now dedicated to empowering individuals and families to proactively protect themselves against the unexpected.
Now in her fifth year as a successful State Farm Agent, Tomica leads a team of four, delivering high-quality service and engaging in meaningful, needs-based conversations with our customers. We take pride in our deep community involvement, proudly sponsoring The Winner’s Circle Church and Chippewa Valley High Athletics, while also actively contributing to various local initiatives.
If you’re looking to join a purpose-driven agency that values community impact and team collaboration, we would love to welcome you to our team!
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Tomica Hodge - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Oversee the customer service team and daily operations.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor customer service representatives.
QUALIFICATIONS:
- 5+ years of experience in customer service, with 2+ years in a managerial role.
- Leadership and organizational skills.
- Communication and problem-solving abilities.
Compensation: $40,000.00 - $50,000.00 per year
We're Hiring!
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Tomica Hodge - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- We currently have 4 team members at our agency.
- We have 12 years of combined insurance experience in our office.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and New Agent Program Qualifier
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)
Or apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none