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Customer Service Representative - State Farm Agent Team Member Aledo, TX

Customer Service Representative - State Farm Agent Team Member

Full Time • Aledo, TX
Responsive recruiter
Benefits:
  • Qualified Small Employer Health Reimbursement Arrangement (QSEHRA)
  • SIMPLE Matching
  • SIMPLE Plan
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
ROLE DESCRIPTION:
As a Customer Service Representative with the Jason Needham State Farm Agency, you will be responsible for exceptional customer experiences that reinforce the growth and customer retention necessary for a successful insurance agency.  Your ultimate success in this job will depend on you having the following attributes and skills:

  • Ability to follow conversational flow to anticipate customers' needs and concerns;
  • Ask appropriate follow up questions to resolve each and every situation;
  • Ability to think through situations logically and solve problems;
  • Excellent attention to detail and notation;
  • Highly organized and very task oriented;
  • Quick learner with the ability to retain large amounts of information;
  • Customer focused, personable, kind, and empathetic; and,
  • Dependable, conscientious, punctual, and responsible.
Having the above skills will allow you to excel at resolving customer inquiries and coordinate with other agency team members.  If you have the attributes listed above, I look forward to connecting with you.  I also have opportunity for advancement if you are an especially driven and sales-minded candidate. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
  • Retention of customer base via excellent customer service and follow up.
QUALIFICATIONS:
  • Excellent communication and interpersonal skills.
  • Detail-oriented with an ability to multitask.
  • Previous customer service experience preferred.
  • Texas Property & Casualty license is required for this job (inquire with agent if you have not already obtained this license).
You must complete the assessments within 72 hours of application or receipt to be eligible for job consideration.
Compensation: $35,000.00 - $45,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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