Customer Service Representative - State Farm Agent Team Member
Full Time • South Portland, ME
Benefits:
- Retirement Plan
- Bonus based on performance
- Competitive salary
- Paid time off
- Opportunity for advancement
ROLE DESCRIPTION:
This is not a sales role - you'll be managing existing accounts.
Join our team as an Account Manager at Steve Trombley - State Farm Agency, where you will play a crucial role in our daily operations and contribute to the success of our valued customers. With 40 years of experience in the industry, we have built a strong customer base, and we are dedicated to maintaining our reputation for exceptional service.
Join our team as an Account Manager at Steve Trombley - State Farm Agency, where you will play a crucial role in our daily operations and contribute to the success of our valued customers. With 40 years of experience in the industry, we have built a strong customer base, and we are dedicated to maintaining our reputation for exceptional service.
Do you have experience in an insurance agency and thrive on customer interaction, but prefer a role without the pressure of meeting aggressive sales targets? If so, this position is perfect for you. Our primary focus is on providing outstanding care to our customers, fostering long-lasting relationships that have been the foundation of our successful business.
If you enjoy engaging in friendly conversations and assisting individuals, particularly during challenging times, we want you on our team!
Compensation will be adjusted based on experience and licensing.
Compensation will be adjusted based on experience and licensing.
Job Responsibilities:
- Cultivate and nurture customer relationships to enhance retention and drive growth.
- Perform policy reviews and offer tailored recommendations to clients.
- Manage the resolution of complex customer issues with care and attention.
- Guide customers through the claims process, ensuring a smooth and positive experience.
- Assist the business owner with daily operational tasks.
- Serve as a proactive agent for positive change and continuous improvement.
Qualifications:
- Strong customer service orientation.
- Excellent leadership and interpersonal skills.
- Current Maine Property and Casualty License, or a willingness to obtain one.
- Commitment to delivering exceptional customer service.
Compensation: $50,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in South Portland, ME and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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