All Jobs
All Jobs
Customer Relations Representative - State Farm Agent Team Member Greencastle, IN

Customer Relations Representative - State Farm Agent Team Member

Full Time • Greencastle, IN
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Job Description:

Heather Taylor State Farm is seeking a dedicated and personable Customer Service Representative to join our insurance team. The ideal candidate will be responsible for interacting with customers to provide information about our insurance products, explain policy coverages, and identify the unique needs of each client. This role is crucial in ensuring customer satisfaction and maintaining strong client relationships.

Key Responsibilities:

  • Customer Interaction: Meet with clients, both in person and via phone or virtual meetings, to discuss their insurance needs and provide personalized service.
  • Policy Explanation: Clearly and effectively explain various insurance coverages, terms, and conditions to clients to ensure they understand their policies.
  • Needs Assessment: Conduct thorough assessments of clients’ insurance needs to recommend appropriate coverage options.
  • Problem Resolution: Address and resolve customer inquiries, concerns, and complaints in a timely and professional manner.
  • Documentation: Maintain accurate records of customer interactions, policy details, and any changes in coverage.
  • Sales Support: Assist in the sales process by identifying potential cross-selling and up-selling opportunities based on client needs.
  • Compliance: Ensure all activities comply with industry regulations and company policies.
  • Team Collaboration: Work closely with other team members, including underwriters and claims adjusters, to provide comprehensive service to clients.
Qualifications:

  • Education: High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred.
  • Experience: Previous customer service experience in the insurance industry or a related field is highly desirable.
  • Licensing: Must hold or be willing to obtain necessary state insurance licenses.
  • Skills:
    • Excellent verbal and written communication skills.
    • Strong interpersonal skills with a customer-focused mindset.
    • Ability to explain complex information in an easy-to-understand manner.
    • Proficiency in using computer systems and software relevant to the insurance industry.
    • Strong organizational skills and attention to detail.
Attributes:

  • Empathetic and patient demeanor.
  • Ability to work independently and as part of a team.
  • Proactive and solution-oriented approach.
  • High level of integrity and professionalism.
  • Ability to handle high-stress situations calmly
What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • Supportive and collaborative work environment.
  • Ongoing training and education in the insurance field.
Join our team and contribute to our mission of providing exceptional service and peace of mind to our clients through comprehensive insurance solutions. If you are passionate about helping people and have a keen interest in the insurance industry, we would love to hear from you.
Compensation: $40,000.00 - $85,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

Join a community of good neighbors

Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none