Customer Service Representative - State Farm Agent Team Member
Full Time • Concord, NH
Benefits:
- Opportunities for Professional Development and Growth
- Health Insurance Premium Reimbursement
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Paid time off
ROLE DESCRIPTION:
Join our dedicated team at Ben Russo State Farm, a proud State Farm agency serving the greater Concord, NH area. We are committed to providing our customers with the highest level of service with their insurance and financial service needs.
We are seeking motivated and friendly Customer Service Representatives to join our team. In this role, you will be the first point of contact for our customers, assisting them with their insurance needs, answering inquiries, and providing support to ensure a positive customer experience.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer incoming calls and respond to customers in a timely and professional manner.
- Assist customers with policy information, billing, changes, and claims.
- Collaborate with team members to meet customer needs and improve service processes.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- High School diploma or equivalent.
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask in a fast-paced environment.
- Previous customer service experience preferred but not required.
- Proficient in computer skills.
- A positive attitude with a passion for helping others.
Compensation: $45,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Concord, NH and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none