Customer Service Representative - State Farm Agent Team Member
Full Time • Spokane, WA
Benefits:
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Wellness resources
AGENCY OVERVIEW:
Do you enjoy connecting with people and making a positive difference in their lives? Are you energized by working in a fast-paced, team-oriented environment where your efforts truly matter? If so, a career with a State Farm independent contractor agent may be the perfect opportunity for you! We offer a diverse portfolio of insurance and financial products aimed at safeguarding what our customers value most—and you will be an essential part of providing these impactful solutions.
Do you enjoy connecting with people and making a positive difference in their lives? Are you energized by working in a fast-paced, team-oriented environment where your efforts truly matter? If so, a career with a State Farm independent contractor agent may be the perfect opportunity for you! We offer a diverse portfolio of insurance and financial products aimed at safeguarding what our customers value most—and you will be an essential part of providing these impactful solutions.
ROLE HIGHLIGHTS:
Anna Wagner State Farm is looking for a driven self-starter who excels in a fast-paced, competitive setting and possesses strong skills in both sales and customer service. In the role of Multiline Customer Service Representative, you will apply your comprehensive knowledge of insurance products and market insights to connect with customers, understand their individual needs, and offer tailored solutions. Your initiative in spotting sales opportunities and cultivating lasting customer relationships will be vital to growing the business and delivering exceptional customer experiences.
Anna Wagner State Farm is looking for a driven self-starter who excels in a fast-paced, competitive setting and possesses strong skills in both sales and customer service. In the role of Multiline Customer Service Representative, you will apply your comprehensive knowledge of insurance products and market insights to connect with customers, understand their individual needs, and offer tailored solutions. Your initiative in spotting sales opportunities and cultivating lasting customer relationships will be vital to growing the business and delivering exceptional customer experiences.
In this collaborative and energetic setting, you’ll work alongside the agent and team members to develop creative sales strategies, set ambitious goals, and consistently exceed performance targets. If you’re energetic, goal-oriented, and excel at connecting with people, this role offers a fantastic chance to advance your career while making a meaningful difference for our customers.
KEY RESPONSIBILITIES:
- Deliver exceptional, personalized customer service by handling inbound inquiries, welcoming customers warmly, and attentively addressing their insurance and financial service needs.
- Identify and cultivate new sales leads through proactive outreach and relationship-building, turning opportunities into satisfied, loyal customers.
- Collaborate closely with the agent to develop and execute sales and marketing initiatives aimed at meeting and surpassing office goals.
- Maintain a strong commitment to professionalism and excellence, ensuring every customer interaction enhances the customer experience and reinforces trust.
- Work as an integral part of the team to foster a supportive, customer-focused environment that encourages repeat business and referrals.
QUALIFICATIONS:
- Prior sales experience in environments such as outside sales, inside sales, retail, or telemarketing is preferred.
- Demonstrated success in meeting or exceeding sales targets is highly desirable.
- Strong interpersonal skills with the ability to connect authentically and build rapport with a diverse customer base.
- Ability to obtain a Property & Casualty license within 30 days of hire is required.
Join us at Anna Wagner State Farm and take the first step toward a fulfilling career that combines your passion for customer service with your drive for sales success. Help us protect our community while growing your professional skills and achieving your goals!
Compensation: $45,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Spokane, WA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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