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Customer Service Manager - State Farm Agent Team Member Lexington, KY

Customer Service Manager - State Farm Agent Team Member

Full Time • Lexington, KY
Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
ROLE DESCRIPTION: 
As a Customer Service Manager with Debra Hensley, State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the importance of customers having a local agent. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

About Debra Hensley's Agency: Debra has proudly served Lexington and Central Kentucky for many years and has built an outstanding multi-line agency. She has consistently been recognized in Smiley Pete/Business Lexington and the Herald-Leader Reader's Choice and Best of Lexington awards. Her team offers a diverse group of talents and expertise. Debra believes in giving back to the community and was recently recognized and awarded by the University of Kentucky the prestigious Honorary Doctorate of Humane Letters for her lifetime of community service.

REPONSIBILITIES: 
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 
I AM SEEKING SOMEONE WHO IS:
  • Reliable
  • An Effective Listener and Communicator 
  • Empathetic 
  • Level-Headed 
  • A Problem Solver 
  • Assertive 
  • A Team Player 
  • Optimistic 
  • Conscientious 
  • Persistent 
  • Self-motivated 
  • Enjoys helping people 
  • Enjoys a fast-paced environment 
  • Embraces diversity
  • Has a sense of humor
REQUIREMENTS:
  • Property and Casualty license (must be able to obtain) 
  • College or Trade School degree not required BUT appreciated 
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow-up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.  Employees of State Farm agents must be able to successfully complete any applicable licensing requirement and training programs.  
Compensation: $40,000.00 - $60,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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